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FAQ

It is our hope and goal to make sure that you have a great experience with us.  We will try our best to make sure you are completely satisfied in hopes that you will then become a returning customer to Pop The Cork Events & Gifts. 

01

How do I place an order?

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​​If you would like to place an order online, please send us an email at PTCEventsGifts@gmail.com or you can also fill out your information under the "contact us" page option.  You may also reach out to us via our Facebook page.  Please specify what it is that you would like to order.

02

Payment and Shipping

 

​Payment will be accepted through a PayPal or Venmo account.  If placing an order online it must be paid in full before we will begin processing your order.  Shipping rates will be determined on location.  All shipments will be processed through UPS, FedEx or the USPS. 

03

Secure ordering & information

 

We will never share your personal information with anyone other than yourself.  Once your order has been placed you will receive a confirmation email to inform you about you order status.  We do our very best to keep you informed during the whole duration of your order from start to finish.  We also encourage you to contact us by phone or email if you have any questions.  It is our goal to make it a fun and enjoyable experience for you! 

04

Returns & refunds

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Due to the fact that all heart frames, alphabet photography orders, lyric trees, love maps and eye chart sayings are customized for each individual customer, Pop The Cork will not accept any exchanges or give any refunds.  Once your order has been shipped Pop The Cork cannot be held responsible for any lost or damaged merchandise that may occur during the shipping process.
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